We don't send a lot of stuff. But we might share updated or new templates or other product-related content. If you'd like to be notified when we do, please share your email.
What are Customer Touch Points & Why Do They Matter
"Service Design Tools & Methods" by Iran Narges
https://medium.com/capitalonedesign/service-design-tools-methods-6e7f62fcf881
Service Design Tools and Methods Overview Poster
https://issuu.com/capitalonedesign/docs/sxd_tools_and_methods_poster_public
"Customer Journey Mapping" by Chris Risdon and Todd Wilkens
https://www.slideshare.net/livebysatellite/adaptive-path-mx-managing-experience-2012
What is a service blueprint?: Designing a seamless service process
https://www.lucidchart.com/blog/what-is-a-service-blueprint
"User experience mapping for dummies" by Alice Emma Walker
https://uxdesign.cc/user-experience-mapping-alice-emma-walker-868259547ba8
"The Art of Experience Mapping — Complete Process" by Jitesh Rajani
https://blog.prototypr.io/the-art-of-experience-mapping-complete-process-515f9ed9da04
"20 Customer Touchpoints That Will Optimize Your Customer Journey" by Clint Fontanella
https://blog.hubspot.com/service/customer-touchpoints
How to identify customer touchpoints
https://www.surveymonkey.com/mp/identify-customer-touchpoints/
"Build Your Marketing Plan around the Customer Journey" by Kyle Burnam
https://www.infosurv.com/build-your-marketing-plan-around-the-customer-journey/
"What Is Touchpoint Marketing?" by Daria Kelly Uhlig
https://smallbusiness.chron.com/touchpoint-marketing-34078.html
"What Is a Touchpoint? | Marketing Touchpoints on a Buyer's Journey in 2019" by Christine Schrader
"What a Customer Touchpoint Is (and Why You Should Care)" by Jeannie Walters
https://experienceinvestigators.com/customer-journey-maps/customer-touchpoint/
"Mind games: what magic reveals about how our brains work" by Gustav Kuhn
Magic Lab
https://www.magicresearchlab.com/
"What Is Experience Mapping?" by Ian Linton
https://smallbusiness.chron.com/experience-mapping-40501.html
Back to Chapter Notes index
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.